Complaints & Regulatory Information

Our commitment

We aim to give every client a high standard of service. If something goes wrong, we want the chance to put it right — and to learn from it.

How to complain

Please raise your concern with Marsl Sharifi in the first instance, by email at donthaveoneyet@me.com or by post to Chancery Station House, 31-33 High Holborn, London WC1V 6AX. Tell us what went wrong and what you'd like us to do. We will acknowledge your complaint promptly and set out how and when we will respond, in line with our full complaints procedure (provided in your client care letter).

The Legal Ombudsman

If we cannot resolve your complaint, you may be able to refer it to the Legal Ombudsman. Normally you must do so within six months of our final response, and within the Ombudsman's time limits from the act/omission complained of. Contact: legalombudsman.org.uk, 0300 555 0333, or PO Box 6167, Slough, SL1 0EH.

The Solicitors Regulation Authority

If your concern is about our behaviour or conduct — for example dishonesty or a breach of the SRA's rules — you can report it to the Solicitors Regulation Authority at sra.org.uk.

Regulatory information

Sharifi Legal is a trading name of Adam Bernard Solicitors. Marsl Sharifi is a solicitor authorised and regulated by the Solicitors Regulation Authority, registration number 595065. Professional indemnity insurance is held as required by the SRA. Registered office: Chancery Station House, 31-33 High Holborn, London WC1V 6AX.